Terms & Conditions

1. About Us

This website is operated by Moccabrewhaus, a UK-based company.

You can contact us by email at support@moccabrewhaus.com 

2. Scope of These Terms

These Terms and Conditions apply to all purchases made through our website (moccabrewhaus.com) or any other online platform operated by Moccabrewhaus.
By placing an order, you agree to be bound by these Terms.
These Terms do not affect your statutory rights under UK law.

3. Products and Availability

  • We take reasonable care to ensure that all product information, descriptions and prices are accurate.

  • Images are for illustration purposes; colours or finishes may vary slightly.

  • All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and offer an alternative or a full refund.

4. Prices and Payment

  • All prices are shown in pounds sterling (£) and include VAT unless stated otherwise.

  • Delivery costs are displayed separately at checkout.

  • We accept major credit and debit cards, and other secure payment methods as shown at checkout.

  • Payment is taken when your order is placed.

  • We reserve the right to reject any transaction or cancel any order if fraud or error is suspected.

5. Order Process and Contract Formation

  1. After placing an order, you will receive an email acknowledging receipt. This does not mean your order has been accepted.

  2. A contract is formed only when we send you an email confirming dispatch of your order.

  3. If we cannot accept your order (for example, because the product is out of stock or there is a pricing error), we will inform you and will not charge you.

6. Delivery

  • We deliver throughout the UK (mainland and Northern Ireland). For deliveries outside the UK, please contact us before ordering.

  • Delivery times are estimates only, but we will do our best to deliver within the stated period.

  • Risk passes to you once the goods are delivered to your address or a person authorised to accept them.

  • If you fail to take delivery, we may charge reasonable storage and re-delivery fees.

7. Click & Collect or Trade Orders (if applicable)

Where offered, click-and-collect and business orders are governed by these Terms together with any additional written terms provided at the time of order.

8. Right to Cancel (Consumers Only)

Under the Consumer Contracts Regulations 2013, you may cancel your online order within 14 days of receiving your goods.

To cancel:

  1. Email us at support@moccabrewhaus.com stating your order number and your intention to cancel; or

  2. Use the model cancellation form we provide (upon request).

You must then:

  • Return the goods within 14 days of notifying us;

  • Ensure they are unused, in their original packaging, and in resaleable condition.

You are responsible for return postage costs, unless the item is faulty or incorrect.

Refunds will be made within 14 days of us receiving the returned goods or proof of return, using your original payment method.

Exclusions

You cannot cancel if:

  • Goods are made to your specification or personalised;

  • Goods are sealed for hygiene reasons (e.g., cleaning products) and have been unsealed;

  • Goods have been mixed inseparably with others after delivery.

9. Faulty or Damaged Goods

If your item arrives faulty, damaged, or develops a fault within a reasonable time, please contact us immediately at [insert email].

We will:

  • Arrange repair, replacement, or refund in line with the Consumer Rights Act 2015; and

  • Cover reasonable return postage if the item is confirmed faulty.

Your statutory rights are not affected.

10. Product Care and Warranty

  • Our products are manufactured to high standards and may carry a manufacturer’s warranty (details provided in product documentation).

  • The warranty does not cover damage caused by misuse, neglect, unauthorised repairs, or failure to follow care instructions.

  • Always retain proof of purchase for warranty claims.

11. Ownership and Risk

Goods remain the property of Moccabrewhaus Ltd until full payment has been received.
Once delivered, you are responsible for their safekeeping and insurance.

12. Liability

  • We are responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with these Terms or our negligence.

  • We are not liable for any business losses such as loss of profit, revenue, or goodwill.

  • Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or misrepresentation.

  • Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

13. Events Beyond Our Control (Force Majeure)

We are not liable for any failure or delay in performance caused by events beyond our reasonable control — for example, strikes, supply-chain issues, extreme weather, or transport disruption.
We will contact you as soon as possible if such an event affects your order.

14. Complaints and Customer Service

If you have a complaint or concern, please contact us in writing at [insert email].
We aim to acknowledge all complaints within 7 working days and resolve them as quickly as possible.
If you are not satisfied, you may use the UK Alternative Dispute Resolution (ADR) scheme or the Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

15. Privacy & Data Protection

We respect your privacy and handle your personal data in accordance with the UK GDPR and Data Protection Act 2018.
See our [Privacy Policy] for full details on how we collect, use and protect your data.

16. Changes to These Terms

We may update these Terms from time to time to reflect legal, technical, or business changes.
The Terms that apply to your purchase will be those in force at the time you place your order.

17. Governing Law and Jurisdiction

These Terms are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision is found invalid, the remainder of these Terms will continue in full force and effect.

Summary of Your Consumer Rights

You have the right to receive goods that:

  • Are as described, of satisfactory quality and fit for purpose;

  • Match any sample or model shown;

  • Are repaired or replaced (or refunded) if faulty within a reasonable time.

Full details are available at www.gov.uk/consumer-rights.